DONT NOT BUY, CUSTOMER SERVICE IS HORRIBLE, SALES DEFECTED ITEMS AND DOESN'T WANT TO AT MINIMUM SEND THE PART TO FIX THE ITEM LET ALONE REFUND FOR IT. DO NOT WASTE YOUR MONEY OR TIME WITH THIS COMPANY.
Spend 3 months trying to get the white printhead to work and it just wouldn't they knew it was bad and would refund for the item or send me a new printhead. I wasted so much time, money and supplies on the machine. item showed up a month late as well with missing parts and no instructions and the ones they finally supplied didn't even go to my machine just so random ones they found. DONT NOT WASTE YOUR MONEY OR TIME, FIND A MORE RELIABLE VENDOR.
Reactie van leverancier:
1.Once we receive payment, we immediately prepare the goods and send them out.
But just in time for Christmas, I really try my best to urge the destination port to unload and deliver.I understand you very well, but I still want to apologize to you.
2.From the beginning of installing the machine until now, we have provided guidance manuals, videos, remote control by technical professional, etc. I know this process is not easy, and I understand your feelings very well. Many other customers are also like us. Sometimes due to time difference and busyness, I should deeply apologize for my delayed response.
3.The previously encountered problem has been resolved, and I sincerely hope to work together to solve the nozzle blockage and return it to normal as soon as possible. Thank you again for your feedback and cooperation.
14 Mar 2024